A Userback alternative for feedback that ends in code
Userback is a broad user-feedback suite: a widget, surveys, a feature portal, session replay and a mobile SDK. Its plans are priced per seat, and console logs, network requests and session replay start on Business at $89/mo billed annually.
Feedback DevTools does one job: visual feedback on a website that turns into a code change. Every report carries the screenshot, console errors and network calls on every plan, and with the React SDK the component and source file:line. Free is unlimited; Pro is $9/mo per project.
Feedback DevTools is our product. Userback pricing and plan contents sourced from userback.io/pricing; MCP description from userback.io/feature/mcp-integration — both checked November 3, 2026. Please verify before purchase.
Feedback DevTools vs Userback
| Feedback DevTools | Userback | |
|---|---|---|
| Free plan | Yes — unlimited feedback, no availability window | Yes — 2 seats, 2 sites, feedback available for 7 days |
| Paid entry price | $9/mo per project | $39/mo billed annually, $49 monthly (Team, 5 seats) |
| Pricing model | Per project — unlimited reviewers and team members | Per plan with seat and site limits |
| Console errors & network logs | Yes — every plan, including Free | Business and up ($89/mo billed annually) |
| Maps feedback to React component + source file:line | Yes — with the React SDK | Not mentioned on userback.io/pricing |
| Session replay | Yes — a DOM replay of the last ~2 minutes before each report, inputs masked | Business and up |
| Video recording | No | Yes |
| AI triage | Yes — sentiment, intent and urgency on Pro ($9/mo) | AI Feedback & Insights on Business and up |
| MCP server | Yes — hosted MCP; creates GitHub and Linear issues with file:line | Yes — MCP connectors from Team; search, comment, update status and ownership |
| Agent opens the pull request | Pro Autopilot, opt-in per project, with a before/after screenshot; never auto-merges | Not stated on userback.io/feature/mcp-integration |
| Surveys, feature portal, public roadmap | No | Yes |
| Integrations | GitHub, Linear, Slack native; more via Zapier and webhooks | Zapier from Team; Jira and ClickUp 2-way sync on Business; webhooks and REST API on Business Plus |
Userback plans verified on userback.io/pricing, November 3, 2026
Where Userback is genuinely strong
Userback covers more of the feedback lifecycle than we do:
- User surveys, behavioural targeting and a feature portal with voting and a public roadmap.
- Session replay and video recording attached to feedback on Business and up.
- A mobile SDK for app feedback on Business Plus.
- Two-way sync with Jira and ClickUp, plus Intercom and Zendesk integrations.
Where Feedback DevTools is different
- Developer context on the free plan. Console errors, network calls and a short session replay come with reports on every plan; on Userback they start on Business.
- No seat math. Pro is $9/mo per project with unlimited reviewers and team members, so adding a QA lead or a client does not change the bill.
- Your feedback stays. Feedback DevTools Free has no availability window; Userback Free shows feedback for 7 days.
- Reports point at the code. With the React SDK each item names the component and source file:line, so a developer or a coding agent starts at the right file.
- From comment to pull request. The hosted MCP files GitHub and Linear issues with the source-mapped context, and on Pro, Autopilot lets the agent open the pull request itself for approved items. Nothing is merged without you.
Pricing, side by side (as of November 3, 2026)
- Feedback DevTools: Free ($0, unlimited feedback) · Pro $9/mo per project
- Userback (billed annually / monthly): Free (2 seats, 7-day availability) · Team $39 / $49 (5 seats) · Business $89 / $119 (15 seats) · Business Plus $159 / $199 (25 seats) · Enterprise custom (source: userback.io/pricing, checked November 3, 2026)
One Feedback DevTools Pro project costs $108 a year. Userback Business, the first plan with console logs, network requests and session replay, costs $1,068 a year billed annually.
Who should choose what
- Choose Userback if you need surveys, a public feature portal, session replay or a mobile SDK alongside website feedback.
- Choose Feedback DevTools if the feedback is about a website you build, you want developer context on the free plan, and you want each report to arrive as something a developer or coding agent can fix.
Frequently asked questions
How much does Userback cost?
Userback has a Free plan (2 seats, 2 sites, feedback kept for 7 days), Team at $39/mo billed annually or $49 monthly (5 seats), Business at $89/mo billed annually or $119 monthly (15 seats) and Business Plus at $159/mo billed annually or $199 monthly (25 seats), per userback.io/pricing on November 3, 2026. Feedback DevTools is free to start and Pro is $9/mo per project with unlimited reviewers and team members.
Does the Userback Free plan keep my feedback?
Userback Free gives "7-day feedback availability": feedback is accessible in your account for up to 7 days, and unlimited availability starts on Team (userback.io/pricing, November 3, 2026). Feedback DevTools Free has no availability window on feedback items.
Which Userback plan captures console logs and network requests?
Business and up. Userback lists developer tools ("Capture console logs, network requests, and custom data with every feedback") and session replays under Business ($89/mo billed annually) on userback.io/pricing (November 3, 2026). Feedback DevTools attaches recent console errors and network calls to every report on every plan, including Free.
Does Userback have an MCP server?
Yes. Userback MCP connects Claude, ChatGPT, Cursor, VS Code and Windsurf over OAuth; agents can search feedback, read console and network logs, post comments and update status and ownership (userback.io/feature/mcp-integration, November 3, 2026). Its pricing page lists MCP connectors from the Team plan. The Feedback DevTools hosted MCP also creates GitHub and Linear issues with the source file:line in the body, and on Pro the Autopilot agent can open the pull request itself; it never auto-merges.
When is Userback the better choice?
When you need more than website feedback: in-app user surveys, a feature-request portal with voting, a public roadmap, a mobile SDK on Business Plus, or Intercom and Zendesk integrations. Feedback DevTools does not offer surveys, a voting portal or a mobile SDK.
Do reviewers need an account to leave feedback in Feedback DevTools?
No. Each project has a shareable link and an embeddable widget; anyone with the link can click an element and comment without signing up.
Collect your first piece of feedback in two minutes — free.